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POLICIES AT HEAVENLY SPA AESTHETIC CENTER

Important to Know

We believe that honesty and transparency are key when it comes to your well-being. We aspire to tailor each visit to your needs and specifications, so if you have any requests or concerns, please contact us.

SPA POLICIES

The patient must arrive 10 minutes before the appointment time. 

If you have an appointment scheduled and you do not attend without cancelling within 24 hours in advance, your appointment will be counted as a no show and will be deducted from the remaining sessions in your package. With the exception of a medical reason.

Heavenly Spa does not consider personal reasons for non-attendance of scheduled appointments, such as vehicle failures, traffic, accidents, etc, that prevent you from arriving without a 24 hour cancellation notice.

 

Heavenly Spa will schedule your appointments according to your availability, and we cannot guarantee that it will be with the same aesthetician.   

Women having their menstrual period is not an impediment to making an appointment. You can use a tampon, and the treatment will be carried out without any issue.

No types of accompaniment is allowed in our facilities, especially children.

Heavenly Spa is not responsible for objects left within treatment rooms. Please check your belongings before leaving the room.

FACE/BODY POLICIES

The payments for body treatments must be made in the following way: half of the total price in the fist session and the remaining balance in the middle of the treatment package.

Body treatments are valid for a maximum of three months from the date of the first session.

No refunds are made for previously cancelled treatments. If you decide not to continue with a specific treatment, you can transfer the balance of the money to another type of procedure. The new procedure must be performed during the period of validity of the body package.

LASER POLICIES

The payments for laser treatments must be made within the first two treatments without exception. Half of the total price will be paid at the first session, and the remaining balance will be paid at the second session.

Laser treatments are valid for a maximum of eight months from the date of the first session.

No refunds are made for previously cancelled treatments. If you decide not to continue with a specific treatment, you can transfer the balance of the money to another type of procedure. The new procedure must be performed during the period of validity of the laser package.

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